Troubleshooting Cisco IP Telephony and Video


Duration: 5 Days

Course Summary

Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.



  • Channel Partners
  • Customers
  • Employees


CCNP Collaboration


CTCOLLAB: 300-080


Instructor-led / Virtual Instructor-led

Singapore: SGD4,500
Malaysia: MYR12,000
Indonesia: IDR37,500,000
Thailand: Upon Request
India: USD3,500


  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site environment


  • A systematic methodology to troubleshoot Cisco UC systems
  • Knowledge of tools and reports that help isolate UC system problems
  • Use troubleshooting and monitoring tools
  • Troubleshoot common gateway and endpoint registration issues
  • Troubleshoot CUCM availability issues
  • Investigate database replication issues
  • Troubleshoot LDAP integration issues
  • Diagnose and resolve a call setup issue
  • Troubleshoot Endpoint Registration
  • Troubleshoot VCS Control and VCS Expressway Availability Issues
  • Troubleshoot on-net multisite calling issues
  • Investigate off-net calling issues
  • Diagnose and resolve device mobility, extension mobility, and unified mobility issues
  • Troubleshoot TelePresence Management Suite Issues
  • Troubleshoot MTP issues
  • Troubleshoot transcoder issues
  • Troubleshoot issues with audio conferences
  • Troubleshoot issues with video conferences


Module 1: Introduction to Troubleshooting Cisco Collaboration Solutions

Module 2: Cisco Unified Communications Manager Troubleshooting

Module 3: Cisco VCS Control and VCS Expressway Troubleshooting

Module 4: Call Setup Issues

Module 5: ILS and GDPR Issues

Module 6: Cisco Unified Communications Manager Mobility Features

Module 7: Cisco TelePresence Management Suite Issues

Module 8: Voice Quality and Media Resources Issues

What's Next

CIPTV1: Implementing Cisco IP Telephony and Video, Part 1
CIPTV2: Implementing Cisco IP Telephony and Video, Part 2
CAPPS: Implementing Cisco Collaboration Applications


Date created: Wednesday 23rd of January 2019 08:01:11 AM
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