In supporting the modern business, organizations need to effectively manage and run IT services, processes and functions. This course is a four-day hybrid course that combines the experiential learning of the acclaimed Business Simulation “Grab@Pizza” with the interactive instructor-led training that enables the candidate to attain the relevant skills to apply ITIL best practices in the organization confidently and successfully.
It is imperative to acknowledge that understanding ITIL guidance alone does not guarantee the success of IT Service Management (ITSM) initiatives. This hybrid course builds on the “what” and “how” learnt in ITIL Foundation and brings the real-life appreciation and application of improvement in an organizational context to another level.
The Grab@Pizza business simulation, facilitated by accredited trainers will further cement the concept of “Adopt-and-Adapt” by applying ITSM concepts to real business scenarios. While adopting a company role with specific tasks, roles and responsibilities, participants will learn to function as a team to make improvement decisions based on business value and produce tangible results within a challenging but realistic simulated environment. Played over several rounds, all participants will observe and experience Business-IT Alignment in action and realize the organizational goals through carefully considered improvements.
The instructor-led ITIL Practitioner component of the course equip participants with the academic know-how to identify, implement and strategize ITSM improvement in the organization. Coupled with deeper insights into the various tools explored during the course in managing stakeholders, managing organizational change, effective use of communication and using measurements to guide improvements make this a very practical guidance for all ITSM professionals.
Candidates will receive the “ITIL® Practitioner Guidance” publication which incorporates various references from existing ITSM and ITIL publications, worksheets, case studies, tips and recommended further reading to enhance the training experience and available to use in the candidate’s respective organization.
At the end of the course, candidates may sit for the ITIL Practitioner examination. The ITIL Practitioner certificate is awarded to candidates passing the examination. .