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ITIL® IT Service Management

////ITIL® IT Service Management

ITIL® IT Service Management

Course ID: ITILSM 5 Days
   

ITIL® IT Service Management

Overview

The ITIL® Master certification validates your ability to apply the principles, methods and techniques from ITIL in the workplace.

To achieve the ITIL Master certification, you must be able to explain and justify how you have personally selected and applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.

Every ITIL Master candidate will select a different, personal range of experiences, so there is no fixed syllabus for this qualification. There is also no prescribed training course since the theory being tested will vary depending on the nature of the situation each candidate will choose.

In order to successfully qualify for the ITIL Master certificate, you must ensure you have extensive practical ‘hands-on’ ITIL experience and can demonstrate active involvement in implementation of the practices.

Description

AUDIENCE

CERTIFICATION

ITIL Master

EXAM

There is no fixed Syllabus, training course or exam involved.

The assessment stages

  • “Proposal” submission, i.e. an idea for business improvement.
  • “Work Package” submission, i.e. information and evidence on the idea’s effectiveness and benefits. Candidates for the ITIL® Master
  • qualification must submit a real-world project of their choice, spanning across a variety of ITIL areas, elaborate on the knowledge they applied to implement real solutions, and demonstrate the continued effectiveness of the solution and its benefits to the business.
  • “Interview” with an Assessment panel.

INVESTMENT

Instructor-led / Virtual Instructor-led

Singapore: Upon Request

PREREQUISITES

  • have achieved the ITIL Expert certificate; and
  • have worked in IT service management for at least five years in leadership, managerial, or higher management advisory levels.

In order to successfully qualify for the ITIL Master certificate, you must ensure you have extensive practical ‘hands-on’ ITIL experience and can demonstrate active involvement in implementation of the practices.

OBJECTIVES

COURSE CONTENT

Module 1:

Module 2:

Module 3:

What’s Next

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