ITIL® Foundation Workshop with Exam

////ITIL® Foundation Workshop with Exam

ITIL® Foundation Workshop with Exam

Course ID: ITILF 3 Days

ITIL® Foundation Workshop with Exam


The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for service management without further guidance.



  • Those who require a basic understanding of the ITIL framework
  • Those who need understanding of how ITIL can be used to enhance IT service management within an organization
  • IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.


ITIL Foundation


ITIL Foundation exam


Instructor-led / Virtual Instructor-led

Singapore: SGD1,800*
Malaysia: MYR3,500
Thailand: THB39,000
India: USD2,000

*CITREP SF for ICT Endorsed


No prerequisite.


  • Service management as a practice (comprehension)
  • The ITIL service lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)
  • Technology and architecture (awareness)
  • Competence and training (awareness)


Module 1: Service management as a practice

Module 2: The ITIL service lifecycle

Module 3: Generic concepts and definitions

Module 4: Key principles and models

Module 5: Processes

Module 6: Functions

Module 7: Roles

Module 8: Technology and architecture

Module 9: Competence and training

Module 10: Mock exam

What’s Next

After earning your ITIL Foundation certificate, you can advance your ITSM career via the range of ITIL Intermediate certifications or the ITIL Practitioner certification.

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