ITIL® Change Analyst


Duration: 3 Days

Course Summary

Change Analyst gives knowledge and practical experience of the main skills and competencies required in fulfilling the role of a Change Analyst within IT Service Management. The syllabus has been developed around the Skills Framework for the Information Age (SFIA) level 3 and 4 guidelines for this role. This certificate builds upon the basic Service Management knowledge acquired through achieving the ITIL® V3 Foundation certificate. The qualification is multidimensional, combining a more detailed look at the structure and application of the key change processes and procedures, together with an insight into the soft skills required to meet the everyday challenges in the role of Change Analyst.



  • Specialising in Change Management and wish to extend or formalise their understanding and knowledge
  • Working in a role where Change Management forms an integral part of the day-to-day activities
  • IT professionals that are working within other areas that have a direct interface with Change Management, such as -third party suppliers, application developers and other related service management functions.






Instructor-led / Virtual Instructor-led

Singapore: SGD2,200
Malaysia: MYR5,500
India: USD2,000


  • A pass of ITIL v3 Foundation or equivalent (ITIL v2 plus Foundation Bridge)


  • Describe Change Management and the role of the Change Analyst
  • Identify the importance of communication in this role
  • Demonstrate the specific skills and competencies associated with the role of Change Analyst
  • Recognise the importance of maintaining Quality


Module 1: Change Management and the role of the Change Analyst

Module 2: Personal Communications

Module 3: Scope of Change Management

Module 4: Process Overview

Module 5: Techniques assisting process activities

Module 6: Written Communication

Module 7: Maintaining Quality

Module 8: Change Analyst links to the Organisation

What's Next


Date created: Saturday 16th of February 2019 05:31:22 PM
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