Establishing Service Management for ITaaS

////Establishing Service Management for ITaaS

Establishing Service Management for ITaaS

Course ID: EMC-ESMIT 4 Days Singapore

Establishing Service Management for ITaaS


IT organizations are being challenged to operate as effective and efficient IT service providers as part of the transformation to IT as a Service (ITaaS). This requires the adoption of a comprehensive service management structure and repeatable processes for delivering agile, transparent and value based services across traditional IT silos. A well-defined service management plan includes the new roles required, improves productivity, adopts orchestration and automation to streamline delivery, and optimizes costs to meet business needs.

Participants will gain an in-depth knowledge of the critical roles and strategies for establishing a service management front office to support the development of services. They will also review the foundational back office processes to understand the operational framework necessary to support the delivery of services. Throughout the course, lab exercises, case studies and real world examples will reinforce concepts of service management design and implementation.



This course is intended for those responsible for the design, development, and implementation of a services management strategy within their organization and includes Business Managers and Delivery/IT Operations Managers, Business Consultants and Process Analysts, Service Management Teams, Cloud Administrators, and Line of Business (LOB) Managers.




Instructor-led / Virtual Instructor-led

Singapore: Upon Request
Malaysia: Upon Request
Thailand: Upon Request
India: Upon Request


To understand the content it is recommended to have familiarity with the following courses: ITIL V3 Foundations, Cloud and ITaaS for Business Transformation.


  • Discuss service management business drivers and benefits
  • Discuss ITaaS transformation program planning and outcomes
  • Define service management terminology and lifecycle
  • Apply a practical approach to the phases of the service lifecycle from a front and back office perspective
  • List measures of success and plan for the future


Module 1: Service Management Overview

Module 2: Service Management Planning

Module 3: Service Management Considerations

Module 4: Service Management Front Office

Module 5: Service Management Back Office

Module 6: Measuring Success and Planning for the Future

What’s Next

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