APMG ISO/IEC 20000 Practitioner

////APMG ISO/IEC 20000 Practitioner

APMG ISO/IEC 20000 Practitioner

Course ID: ISO/IEC20000P 3 Days Singapore

APMG ISO/IEC 20000 Practitioner


This course is a three-day classroom training relevant for professionals who play a role in establishing the ISO/IEC 20000 standard. This course is designed for IT professionals, consultants who play a role in the ISO/IEC 20000 implementation or in providing support around ISO/IEC 20000 certification. Practical examples and case studies are used to guide you through the implementation route and prepare you to conduct a ISO/IEC 20000 assessment or audit. At the end of the three-day classroom training the APMG certification exam can be taken. This training does not cover audit techniques or the issues involved in preparing an organization for an audit.



Practitioners, managers and consultants involved in an SMS implementation and/or on-going activities based on ISO/IEC 20000.





Instructor-led / Virtual Instructor-led

Singapore: SGD2,450
Malaysia: MYR6,000
Thailand: Upon Request
India: USD2,000


ISO/IEC 20000 Foundation certificate


  • Understand the benefits of achieving ISO/IEC 20000 certification.
  • Define your path towards implementation of ISO/IEC 20000.
  • Define the relationships between the different Service Management processes from an implementation perspective.
  • Understand the role change imposes on an organization and how to deal with this from a ISO/IEC 20000 implementation perspective. Understand what is required for ISO/IEC 20000 Audit.


Module 1: Introduction to and background of ISO/lEC 20000

Module 2: The certification scheme

Module 3: ISO/IEC 20000 overview: terminology, process, and objectives

Module 4: ISO/IEC 20000: Part 1 in detail

Module 5: ISO/IEC 20000: Part 2 in detail

Module 6: The use and application of ISO/lEC 20000

Module 7: The implementation of ISO/IEC 20000

Module 8: Preparing for a formal audit

Module 9: Typical toolsets in use

Module 10: ISO/IEC 20000 scoping and eligibility

Module 11: Exam practice and preparations

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