APMG ISO/IEC 20000 Foundation

////APMG ISO/IEC 20000 Foundation

APMG ISO/IEC 20000 Foundation

Course ID: ISO/IEC20000F 3 DAYS Singapore

APMG ISO/IEC 20000 Foundation


ISO/IEC 20000 is the international standard for IT service management (ITSM). It defines the requirements for and provides details of the IT service management system (SMS) needed to deliver managed services of an acceptable quality, together with guidance on how to demonstrate conformity with the standard.

This course is  aimed at those wishing to demonstrate a Foundation-level knowledge concerning ISO/IEC 20000 and its use in a typical IT service provider organization and does not require any formal knowledge of ITSM. The training is delivered in a way that includes sufficient generic ITSM content to allow ISO/IEC 20000 to be understood in the context of how the standard operates in a typical IT service provider organization.



Staff working within a service provider organization that requires a basic understanding of the standard. It is equally relevant for those working within service providers who are already certified to ISO/IEC 20000 or those considering its implementation.





Instructor-led / Virtual Instructor-led

Singapore: SGD1,950
Malaysia: MYR4,500
Thailand: Upon Request
India: USD1,500


The Foundation is the first of the ISO/IEC 20000 examinations you are required to pass to become an ISO/IEC 20000 Practitioner. Though not a mandatory requirement, passing the Foundation examination prior to taking the ISO/IEC 20000 Auditor qualification will provide a helpful basis on which to complete further study.


The purpose of the Foundation qualification is to confirm that the candidate has sufficient knowledge of the contents and requirements of the ISO/IEC 20000 standard, and understands at a Foundation level how the standard operates in a typical IT service provider organization.

Possession of the Foundation Certificate meets the pre-requisites for the Practitioner qualification.


Module 1: Introduction, background and related schemes

Module 2: Scope, usage, terms, definitions

Module 3: Overall service management system (SMS)

Module 4: ISO/IEC 20000 service management processes

Module 5: Certification ,applicability and scope

Module 6: Achieving and maintaining ISO/IEC 20000-1 certification

Module 7: Mock exam and review

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