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Administration Essentials for Experienced Admins

////Administration Essentials for Experienced Admins

Administration Essentials for Experienced Admins

Course ID: ADM211 4 Days
   

Administration Essentials for Experienced Admins

Overview

Comprehensive and hands-on, this course is for administrators who are ready to significantly ramp up their skills and knowledge about using Salesforce to solve their most pressing business needs. Using real-world scenarios, Administration Essentials for Experienced Admins covers topics such as extending Salesforce with custom objects and apps, generating complex reports and dashboards, and automating complex business processes to help you work more efficiently and get more out of Salesforce.

Description

Audience

Administrators with at least six months of experience using Salesforce; and/ or Administrators who have completed the Administration Essentials for New Admins course.

Certification

Salesforce Certified Advanced Administrator

Exam

Salesforce Certified Advanced Administrator exam

Investment

Instructor-led / Virtual Instructor-led

Malaysia: MYR7,200
India: USD3,000

PREREQUISITES

The prerequisites include a solid understanding of basic Salesforce concepts and functionality, and completion of the following online courses, which are available at help.salesforce.com.

  • Getting Started: Navigating Salesforce
  • Getting Started: Using the Sales Cloud

OBJECTIVES

  • Determine and implement appropriate data access and visibility settings
  • Manage configuration changes in a sandbox environment and move data between environments using change sets
  • Extend the functionality of your implementation with custom objects and apps
  • Extend your reporting to provide up-to-date views of your business
  • Customize the Salesforce1 app and create quick actions to increase efficiency
  • Improve data quality so that the ongoing task of data maintenance is not so overwhelming
  • Implement complex business processes using work flow rules, processes, approval processes, and flows

COURSE CONTENT

Module 1: Troubleshoot Record Access and Field Visibility

Module 2: Change Management

Module 3: Extend Salesforce with Custom Objects and Apps

Module 4: Extend Reporting

Module 5: Increase Efficiency with Salesforce1 and Quick Actions

Module 6: Improve Data Quality

Module 7: Automate Complex Business Processes

Module 8: Streamline Requests with Approval Processes

Module 9: Increase Productivity with Visual Workflow

Module 10: Extend and Troubleshoot Business Process Automation

What’s Next

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