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Administering Cisco Unified Contact Center Enterprise Part 2

////Administering Cisco Unified Contact Center Enterprise Part 2

Administering Cisco Unified Contact Center Enterprise Part 2

Course ID: AUCCE2 5 Days None
   

Administering Cisco Unified Contact Center Enterprise Part 2

Overview

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

Description

AUDIENCE

  • Channel Partner / Reseller
  • Customer
  • Employee

CERTIFICATION

EXAM

AUCCE1: ATP-UCCE

INVESTMENT

Instructor-led / Virtual Instructor-led

Singapore: SGD5,950
Thailand: Upon Request
India: USD5,000

PREREQUISITES

OBJECTIVES

Upon completing this course, the learner will be able to meet these overall objectives:

  • Demonstrate advanced proficiency with add / move / change of the ACD / PBX (agent / skill) environment of UCCE.
  • Demonstrate advanced proficiency with add / move / change of the IVR (prompt / collect) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting).
  • Demonstrate effective use of system tools to track and troubleshoot a call within a call flow.

COURSE CONTENT

Module 1: Cisco Unified Contact Center Enterprise v10 Overview

Module 2: CCE Config and Scripting

Module 3: CCE (ICM) Advanced Scripting

Module 4: Advanced VXML Functionality

Module 5: Supporting CCE

What’s Next

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