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Administering Cisco Unified Contact Center Enterprise Part 1

////Administering Cisco Unified Contact Center Enterprise Part 1

Administering Cisco Unified Contact Center Enterprise Part 1

Course ID: AUCCE1 5 Days None
   

Administering Cisco Unified Contact Center Enterprise Part 1

Overview

The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

Description

AUDIENCE

  • Channel Partner / Reseller
  • Customer
  • Employee

CERTIFICATION

EXAM

AUCCE1: ATP-UCCE

INVESTMENT

Instructor-led / Virtual Instructor-led

Singapore: SGD5,950
Thailand: Upon Request
India: USD5,000

PREREQUISITES

OBJECTIVES

Upon completing this course, the learner will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
  • Generate basic reports using Cisco Unified IC.

COURSE CONTENT

Module 1: Cisco Unified Contact Center Enterprise v10 Foundations

Module 2: UCCE Configuration and Scripting

Module 3: Unified CCE Inbound Agent Considerations

Module 4: Unified CCE IVR / VRU Functionality

Module 5: Additional UCCE Considerations

Module 6: VXML Implementation

Module 7: Cisco Unified Intelligence Center Reporting

What’s Next

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